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Risk, issues and crisis management

Page history last edited by Richard Bailey 14 years, 6 months ago

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Anthonissen, P (ed) (2008) Crisis Communication: practical PR strategies for reputation management and company survival Kogan Page Amazon UK


Bland, M (1998) Communicating out of a Crisis, Palgrave Macmillan Amazon UK


Chase, WH (1984) Issue Management: Origins of the Future, Issue Action Publishers Amazon UK


Coombs, WT (2nd ed 2007) Ongoing Crisis Communication: Planning, Managing and Responding, Sage Amazon UK


Fearn-Banks, K (3rd ed 2007) Crisis Communications: A Casebook Approach, Lawrence Erlbaum Associates Amazon UK


Gowing, N (2009) 'Skyful of Lies' and Black Swans: The new tyranny of shifting information power in crises, Reuters Institute for the Study of Journalism, free pdf


Granger Morgan, M et al (2002) Risk Communication: A Mental Models Approach, Cambridge University Press Amazon UK


Heath, R and Palenchar, M (2nd ed 2008) Strategic Issues Management: Organizations and Public Policy Challenges, Sage Amazon UK


Larkin, J (2002) Strategic Reputation Risk Management, Palgrave Macmillan Amazon UK


McCusker, G (2006) Talespin: public relations disasters - inside stories & lessons learnt, Kogan Page Amazon UK


Power, M (2004) The Risk Management of Everything, Demos Free download - pdf format


Regester, M and Larkin, J (3rd ed 2005) Risk Issues and Crisis Management, Kogan Page Amazon UK


Tulloch, J and Lupton, D (2003) Risk and Everyday Life, Sage Amazon UK





Gillions, P (2006) Issues management in Tench and Yeomans (eds): Exploring Public Relations, FT Prentice Hall


Heath, R (2006) A rhetorical theory approach to issues management in Botan and Hazleton (eds) Public Relations Theory II Amazon UK


Langford, M (2006) Crisis public relations management in Tench and Yeomans (eds): Exploring Public Relations, FT Prentice Hall





Kumar, N and Tavassoli, N (16 August 2006) Dell can turn product failure into an opportunity, Financial Times article on FT.com


Internal Links


Reputation management


External Links


Center for Risk Communication

Centre for Risk Management: Resources

UK Department for Business, Innovation and Skills: Crisis Management; Business Continuity Management

Gerald Baron: Crisis blogger

Jonathan BernsteinBernstein Crisis Management blog

Crisis Communications wiki


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